Eden Plus+ Rewards Programme Terms & Conditions
Last updated: 28 October 2026
Eden Plus+ is a discretionary business loyalty programme operated by Eden Horticulture Limited (“we”, “us”, “our”). It allows eligible trade account holders to earn points on qualifying purchases and redeem those points for selected rewards. In these Programme Terms, “you” and “account holder” mean the business that holds the Eden trade account, not any individual employee, officer or contact of that business.
These Programme Terms govern your participation in Eden Plus+. By participating in the programme, you confirm that you have read and accepted these Programme Terms in full. These Programme Terms should be read alongside Eden Horticulture’s Terms of Sale, which also apply to your account.
Participation in Eden Plus+ does not create any vested, contractual or proprietary right in relation to the programme, any points accrued or any reward offered. The programme is discretionary and we reserve the right to amend or withdraw it in accordance with these Programme Terms.
1. Eligibility
Eden Plus+ is available to approved trade account holders only. We may approve, refuse, suspend or withdraw participation at our discretion, including where an account is inactive, overdue, in dispute, in breach of these Programme Terms or reasonably suspected of misuse.
2. Points Accrual
Points accrue on eligible paid orders placed from 1 March 2026 onward.
Points:
- are awarded only after payment is received in cleared funds
- may vary by brand, product category, promotion or commercial arrangement
- may be excluded on selected products, services, carriage, taxes, clearance lines or other specified items
- remain provisional until payment is completed and may be withheld, reversed or adjusted where orders are cancelled, refunded, credited, returned or deemed ineligible
- currently do not expire while the Eden Plus+ programme remains active, unless removed or adjusted in accordance with these Programme Terms
Our records relating to points accrual and balances shall be final unless manifest error is demonstrated.
You can view your current points balance at any time by visiting your Eden Plus+ account page.
3. Points Status and Limitations
Points:
- have no cash, monetary or exchange value
- are non-transferable and cannot be sold, assigned or exchanged unless expressly agreed in writing
- represent a discretionary loyalty benefit only and do not form part of any contractual rebate, discount or financial entitlement
We may amend earning rates, reward thresholds, promotional multipliers, qualifying products or programme mechanics at any time, subject to the notice provisions in Section 9.
4. Points Adjustments and Account Standing
We may adjust or remove points where:
- transactions are refunded, credited, disputed or fraudulent
- payment default or chargeback occurs
- administrative, technical or calculation errors arise
- you breach these Programme Terms
Points may be suspended where your account is overdue or otherwise not in good standing.
5. Reward Redemption
Rewards may be redeemed subject to:
- sufficient points balance at the time of redemption
- stock, supplier, venue, ticket or travel availability
- commercial viability and sourcing feasibility
- compliance with these Programme Terms and any account requirements
- authorisation of the redemption in accordance with Section 5A
Redemption requests are subject to verification of your points balance, account standing and compliance with these Programme Terms at the time of processing.
Reward imagery, descriptions and marketing materials are illustrative only and do not constitute an offer to supply a specific model, specification, configuration, itinerary, date or condition.
You can view your current points balance and redemption history at any time by visiting your Eden Plus+ account page.
5A. Business Account Ownership and Authorised Redemption
5A.1 Points and rewards are issued to, and owned by, the account holder business. They are not issued to, and do not belong to, any individual employee, officer, buyer or other contact of the account holder, whoever placed the qualifying orders or manages the account.
5A.2 A redemption must be authorised by a named director, partner or owner of the account holder (an “Authorised Person”). The account holder must tell us in writing who its Authorised Persons are and must tell us promptly if this changes. Where the account holder is a sole trader, the sole trader is the Authorised Person.
5A.3 We may ask for written confirmation from an Authorised Person before we process any redemption, and we may contact the Authorised Person directly to verify a request. We will not process a redemption until we are satisfied that it has been properly authorised.
5A.4 Rewards are supplied, delivered or credited to the account holder business, at its registered or trading address or to its Eden trade account. Travel, event and hospitality bookings are made through the account holder business, and vehicle rewards are registered to the account holder business unless an Authorised Person asks us in writing to do otherwise under 5A.5.
5A.5 A reward may be passed to, or used by, an individual employee, officer or contact of the account holder only with the account holder’s written consent given through an Authorised Person. Where a reward is passed to an individual, the account holder is responsible for doing so in line with its own policies and the law, including Sections 8A and 8B.
5A.6 We may refuse, delay or reverse a redemption, or offer Eden trade credit of equivalent value instead, where we reasonably believe that the redemption may not be authorised, may be intended for the personal benefit of an individual without the account holder’s consent, or may breach anti-bribery law or Section 8A.
6. Reward Fulfilment and Substitution
Rewards are sourced within the allocated reward value at the time of fulfilment. Exact model, configuration, specification, itinerary, mileage, condition and inclusions are subject to availability and commercial viability.
Any monetary values shown alongside rewards are indicative only and do not represent the cash value of points or create any entitlement to receive goods or services of an equivalent retail value.
Where a named reward is unavailable, discontinued, delayed or impractical to supply, we reserve the right to provide an alternative reward of equal or greater value.
7. Reward Categories
Every reward in this section is supplied to the account holder business and is subject to Section 5A.
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7.1 Product rewards
Technology, electronics and physical goods supplied as rewards may vary by model generation or edition, storage, configuration or accessories, colour or finish, and packaging or bundled components. Manufacturer warranties apply where provided by the brand owner. We do not provide additional performance guarantees beyond our statutory obligations.
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7.2 Experience and event rewards
Experience, ticket and hospitality rewards may involve third-party organisers and are subject to venue, promoter, artist and organiser availability; seating or suite configuration; catering, hospitality or inclusion variations; and rescheduling, substitution or cancellation beyond our reasonable control. Where hospitality or executive suite access is referenced, catering and beverage inclusions are determined by the venue or provider.
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7.3 Travel rewards
Travel rewards are arranged within the allocated reward value and may involve third-party providers. Dates, departure locations, accommodation standards, itineraries and inclusions are subject to availability, pricing fluctuations and commercial viability at the time of booking. Costs outside the allocated reward value (including upgrades, insurance, documentation, transfers, personal expenses, taxes, visas or optional extras) remain your responsibility. We may provide alternative travel arrangements of equal or greater value where necessary.
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7.4 Vehicle rewards
Vehicle rewards may be new or pre-owned and are sourced within the allocated reward value. Model year, mileage, trim level, colour, optional features and condition are subject to availability and commercial viability. Delivery, registration, insurance, taxation, maintenance and ongoing ownership costs are not included unless expressly stated. We may substitute an alternative vehicle of equal or greater value where required.
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7.5 Luxury watch rewards
Luxury watch rewards may be new or pre-owned. Model reference, production year, condition, accessories and provenance are subject to availability and commercial viability. Where the named timepiece cannot reasonably be supplied, we may provide an alternative luxury watch of equal or greater value.
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7.6 Gift cards, vouchers and credit rewards
Gift cards, prepaid cards, account credit and voucher rewards are subject to the terms and conditions of the relevant issuer; may carry expiry dates, merchant limitations or regional restrictions; cannot be exchanged for cash unless required by law; and are deemed fulfilled upon dispatch or electronic transfer. We are not responsible for any third-party issuer refusal, insolvency or changes to redemption networks.
8. Programme Misuse
We may suspend, reverse or remove points and/or rewards where fraud, abuse, manipulation, artificial order activity or any other misuse of the programme is suspected, or where you breach these Programme Terms or place orders primarily to obtain loyalty points rather than for genuine commercial purposes.
8A. Anti-Bribery and Compliance
8A.1 Eden Plus+ is a loyalty programme for businesses. Rewards are offered to the account holder business in recognition of its trade with us. They are not offered, and must not be used, to induce or reward any individual to act improperly, including by placing orders with us in breach of a duty owed to their employer.
8A.2 Each party will comply with the Bribery Act 2010 and all other applicable anti-bribery and anti-corruption laws in connection with Eden Plus+.
8A.3 The account holder confirms that any redemption it authorises is consistent with its own policies on gifts, hospitality and conflicts of interest, and that no reward will be passed to a public official, or to any person, in circumstances that could amount to bribery.
8A.4 We may ask the account holder for information we reasonably need to check compliance with this Section, and the account holder will provide it promptly.
8A.5 We may refuse, suspend or reverse any redemption, remove points, suspend participation or withdraw the account from Eden Plus+ where we reasonably believe that a redemption or the use of a reward may breach this Section or anti-bribery law. We keep records of redemptions and authorisations and may report suspected breaches to the appropriate authorities.
8A.6 We may require additional authorisation for higher value rewards where we consider this necessary to manage compliance risk.
8B. Tax and VAT
8B.1 The account holder is responsible for the tax treatment of any reward it receives, including recording it correctly in its accounts and, where it passes a reward to an employee or other individual, any benefit in kind reporting, PAYE, National Insurance or other tax that may arise.
8B.2 For VAT purposes, we may treat a reward, and in particular account credit, as a discount or credit against the account holder’s purchases from us, and may issue a credit note, statement entry or other VAT document accordingly. Where a reward is treated as a supply of goods or services, we will account for any VAT due in line with HMRC rules.
8B.3 We will provide, on request, the information we hold about the value of rewards issued to the account holder to help it meet its tax obligations. We do not give tax advice, and the account holder should take its own advice on the tax treatment of rewards.
9. Programme Modification or Termination
We may amend, replace, suspend or terminate the Eden Plus+ Rewards Programme (in whole or in part) at any time for commercial, operational or legal reasons. This includes, without limitation, changes to qualifying products, earning rates, reward thresholds, available rewards, redemption requirements or programme mechanics.
Where changes are material — including changes to earning rates, reward thresholds or available reward categories — we will endeavour to provide not less than 30 days’ notice via our website, email or other account communication. For non-material administrative changes, notice will be provided where reasonably practicable.
Termination or amendment of the programme shall not create any entitlement to cash compensation, damages or payment in lieu of unused points.
10. Liability
To the fullest extent permitted by law, we shall not be liable for reward unavailability, supplier failure, venue cancellation, travel disruption, product discontinuation, technical failure, administrative error or substitutions beyond our reasonable control.
Rewards supplied by third parties remain subject to the terms and conditions of the relevant supplier. Eden Horticulture acts solely as the provider of the reward and accepts no responsibility for the acts, omissions or performance of third-party suppliers beyond its obligations under applicable law.
All other liability is subject to Eden Horticulture’s Terms of Sale.
11. Data and Privacy
Personal data collected and processed in connection with Eden Plus+ (including account holder details, purchase history and redemption activity) will be handled in accordance with Eden Horticulture Limited’s Privacy Policy.
By participating in the programme, you acknowledge that such processing is necessary for the administration of the programme and confirm that you have authority to provide any personal data relating to your nominated contacts.
12. General
These Programme Terms are governed by the laws of England and Wales. Any dispute arising from or in connection with these Programme Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Programme Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Programme Terms constitute the entire agreement between you and Eden Horticulture Limited in relation to the Eden Plus+ Rewards Programme and supersede any prior representations or communications on this subject.
Questions about Eden Plus+?
For points queries, redemption requests or any other questions about the programme, please contact our team at sales@edenhorticulture.co.uk or visit your Eden Plus+ account page.