💻 Returns Made Simple – Introducing Our New Online Returns Portal
We’re making returns faster, clearer, and easier than ever before.
Our brand-new Returns Portal is the one-stop destination for handling all product-related issues — from missing items to returns and warranty claims. No more waiting around or chasing emails — just a quick, transparent process from start to finish.
Why We’ve Introduced the Portal
At Eden Horticulture, we know that resolving an issue quickly keeps your business growing. That’s why every return, damage, or pricing query now goes through our online system.
It’s the quickest route to:
- ✅ Track your case from start to finish
- ⚡ Get faster resolutions and credits
- 📦 Ensure every return is processed correctly
- 🧾 Keep all communication in one place
What You Can Use It For
You can now log all product-related queries directly through the Returns Portal, including:
- Damaged or missing items
- Unwanted or ordered-in-error products
- Pricing discrepancies
- Product faults or warranty claims
If something’s not right, the portal is your first stop.
How It Works
- Visit the Returns Portal — Go to edenhorticulture.co.uk/pages/returnsportal
- Select Your Case Type — Choose whether you’re reporting damage, a missing item, an unwanted return, or a pricing issue.
- Upload Evidence — Photos of packaging, courier labels, or batch numbers help us resolve your case faster.
- Receive Your RMA Number — Once approved, you’ll get a unique RMA Number by email — make sure this goes inside and outside your return parcel.
- Send It Back — We’ll confirm whether Eden covers the courier (for confirmed faults) or if you’ll arrange your own return.
You’ll get email updates at every stage — so you always know where your claim stands.
Why You’ll Love the New System
- Faster responses — everything logged instantly and tracked.
- Transparent tracking — always know what stage your return is at.
- Fair resolutions — our portal ensures consistency and clarity for every case.
Need Help?
For general queries, you can still call us on 01952 455725.
But for the fastest route to a resolution — always start with the Returns Portal.
Returns made simple.
Eden Horticulture’s new Returns Portal makes aftersales support smoother than ever — giving you a faster, fairer, and more reliable way to manage returns, replacements, and credits.
Because when we handle the paperwork, you can focus on what really matters — growing your business. 🌿
