Trade FAQs
Answers to the questions grow shops and trade buyers ask us most. Anything else, contact the team.
Who is Eden Horticulture?
Eden Horticulture Ltd is a trade-only hydroponics wholesaler based in Telford, Shropshire, supplying the trade since 2012. We design, make and distribute grow room equipment, with 1,500+ SKUs from 75+ brands in stock, including BAY6, BloomBoxx, Mammoth, Omega, Trimzilla and Aqualine, despatched next working day across the UK.
Who can buy from Eden Horticulture?
Eden supplies the trade. Grow shops, garden centres, online stores, distributors and commercial growers can open a trade account. If you are growing at home, your local grow shop is the best place to buy.
How do I open a trade account?
Apply online on our trade account page. It takes about five minutes. We check your company and VAT number with Companies House, HMRC or EU VIES, then the team reviews every application by hand and replies within one working day. Your rep agrees card or credit terms with you.
How do I see trade prices?
Trade prices are shown once you log in to your approved trade account, in your own currency and excluding VAT. Guests see product details but not prices.
What is your order cut-off and delivery time?
Order by 15:30, Monday to Friday, and UK mainland orders go out the same day for next working day delivery. Orders after 15:30, at weekends or on bank holidays ship the next working day. Full details are on our delivery page.
How much is delivery?
Delivery is free on UK mainland orders over £1,400 excluding VAT. Below that, parcels start at £8.00 excluding VAT. Pallets are delivered kerbside. Northern Ireland, the Highlands and Islands, the Isle of Man and the Channel Islands are quoted at checkout.
Do you deliver outside the UK?
Yes. We deliver to 31+ markets across Europe and beyond. Once your market is set, prices and delivery are shown in your currency at checkout.
Can I collect my order or have it dropshipped?
Yes. You can collect from our Telford warehouse (10 Hortonwood West, Hadley, Telford TF1 6AH) by prior arrangement, and we email when it is ready. For dropship, order on the site with your customer's address and we deliver to them, with neutral paperwork where supported.
Can you beat a competitor's price?
Send us the quote through Beat my quote and the team will review it and come back to you.
What if my delivery arrives damaged or short?
Sign the delivery note "Damaged", not "Unchecked", and log it within 48 hours on our returns portal with photos. Questions about a delivery: call 01952 455725, Monday to Friday, 09:00 to 17:00, or email sales@edenhorticulture.co.uk.